Terms & Conditions
DISCOUNT CODES
Customers may only use one discount code at a time.
ONLINE RETURN POLICY
We hope everything we sent is perfect, but in the event you need a different size, color or style, or simply want to return the item for a refund or credit, we are here to help.
In order to initiate a return, please email info@grethenhouse.com to get a Return Authorization. When initiating an RA, please include all items from your transaction that you would like to return or exchange. Please allow up to 72 hours for your return request to be received and approved.
Online and mail orders that are returned or exchanged must be received in-store within 14 days of post-marked date. We strongly recommend requesting an exchange as soon as possible in order to meet our 14 day policy.
Grethen House will not accept any returns or exchanges after 14 days.
Merchandise discounted below 50% is non-refundable.
Merchandise must be returned in its original condition (unworn, unwashed, unaltered) with tags attached, and must be accompanied by the sales receipt. We reserve the right to deny a refund based on the condition or the tardiness of the returned merchandise.
If you spent $500 or more on an order, you are eligible for free return shipping. Please contact us for a return shipping label. Otherwise, buyers are responsible for return shipping costs, and original shipping charges are non-refundable.
No returns on handbags, jewelry, perfumes, or special orders.
IN-STORE RETURN POLICY
Full-price merchandise may be returned or exchanged within 5 days provided the items are unworn, in their original condition, with tags attached, and accompanied by the sales receipt.
After 5 days, store credit will be issued. Grethen House will not accept any returns after 15 days.
No returns on sale items, handbags, altered merchandise, jewelry, and special orders.
ORDERS & SHIPPING
Shipping costs are automatically calculated by carriers. If the calculated costs are higher than the actual shipping cost, we will refund you the difference.
Please take into account next day arrival for next day air shipping is only guaranteed when ordered before 1pm central time on Monday - Thursday.
Unfortunately, sometimes things sell out in our physical store before we're able to process online orders. If that happens, we'll let you know as soon as possible through email. If you have any questions about your order or if you are interested in an item that is currently out-of-stock, please feel free to give us a call during business hours at (952) 926-8725 or email us at info@grethenhouse.com
Orders that are placed between Monday-Friday will ship within 24 hours pending availability and payment verification. This excludes holidays. Orders that are placed on Friday after 4:00pm CT, Saturday, or Sunday will ship the following Monday. Free US shipping excludes Alaska and Hawaii.
Packages are insured up to the point of delivery. We are not responsible for any missing or stolen packages after they have been delivered.
INTERNATIONAL SHIPPING
Grethen House does ship internationally. However, please be aware that we do not cover duty. If you have any questions, check with your country's laws and regulations.
No free shipping on international orders or returns.
NEXT DAY SHIPPING
Please take into account next day arrival for next day air shipping is only guaranteed when ordered before 1pm central time on Monday - Thursday. Orders with USPS are not guaranteed next day arrivals.
If you have any further questions regarding shipping, please email info@grethenhouse.com
PRIVACY POLICY
Your privacy is guaranteed when you shop with Grethen House. We will never release any of your personal information to outside parties and you will never receive unwanted emails.
When you sign up for the Grethen House newsletter, you will receive information on new arrivals, features, and upcoming promotions. You may request to stop receiving these emails at any time by unsubscribing.
CREDIT CARDS ACCEPTED
Visa, Mastercard, Amex, Discover, JCB, and Diners Club.
